About Brand
Who is Glashow?
Glashow is committed to utilizing modern technology to meet your mobility needs and enhance the convenience of your daily life. With the motto "Enhancing Your Mobility", our team continues to innovate with modern, new concepts of mobility products that are tailored to your specific needs.
Why choose Glashow?
As the world ages and many seniors are unable to travel conveniently, Glashow's mission is to utilize modern technology to help seniors meet their various mobility needs.Glashow focuses on two core technologies: first, high endurance and convenience, the mobility scooter can be used for a long time after a full charge. It can be folded and stored in the trunk of a car or indoors. The second is high adaptability, which allows the mobility scooter to travel on a variety of terrains, including uneven surfaces such as lawns and gravel roads.
Who should use a Glashow mobility scooter?
It is suitable for anyone who has limited mobility and needs to go out frequently.
About Product
Are the scooters allowed for airlines?
Both of our scooters are equipped with powerful batteries for extended range. Unfortunately, most airlines do not accept them as they exceed the permitted battery volume capacity for air transport.
What's the scooter range? How does air temperature impact it?
The scooter's lithium battery allows you to travel distances of up to 25 miles. However, like any lithium battery, air temperature can impact its performance. The capacity might reduce by 30% or more during winter days, especially when temperatures are below 32°F.
How do I charge the scooter?
The Glashow S3 is charged on-board, without the need to remove the battery. If you ride the scooter for 1-2 miles daily, charging it once per week will be sufficient. A full charge from 0% to 100% takes 8-10 hours.
What is the recommended height range for using the scooter? Are there any weight requirements?
The scooter does not have a height requirement, and it can support a maximum weight of 265 pounds.
How to push the scooter?
There are two ways to push the scooter. 1) Release the electromagnetic brake and then flip over the armrests, and you can push the scooter. 2) Turn to "walk mode", and press the throttle lever, then you can push it.
Can the volume be shut off?
The current version of the scooter does not support volume adjustments. But we'd be happy to offer a pack of volume-reduction stickers for you to try out: covering the speaker will reduce the volume by roughly 70%. The stickers and shipping will be free of charge.
And we will ship the stickers together with the scooter for you.
What's the weight capacity?
Both of scooters weight capacity is 265 lbs.
What's the difference of S3 and S1 models?
Take a look at the comparison here: Models Compare
Shipping & Return
Which countries and regions is it available for sale?
In order to provide the best possible service, we are currently only open to the United States (except Alaska and Hawaii) and will gradually expand globally in the future.
How long will it take to get my orders?
Order processing time: 1-2 business days.
Order delivery time: 3-8 business days.
Delivery details will be provided in your confirmation email.
Can I return if I don't like it?
Yes, if it does not affect second sale, we will refund you. You can contact us through phone call or email. We will be happy to assist you.
About Payment
What payment options do you accept?
We accept Credit card, Debit card, Discover, American Express, Paypal, and Klarna(Financing Plans).
Do you take health card?
Unfortunately we currently do not take health card.
Do you have financing plans?
Yes, we do! Take a look at financing page for details.
Warranty
How long does the product support the warranty?
Our scooter comes with a 1-YEAR Battery WARRANTY and 5-YEAR Frame WARRANTY. Don’t settle for less. Shop Glashow. Buy now with confidence. See details here.
Still Have Questions?
Call us at 1-833-686-3936
Available from 09:00-17:00 EST, Monday-Friday